Contact & support / Shipping

Shipping

You are currently on the Belgian LINEA RAFFAELLI website. If you wish a delivery outside Belgium, please select another location on the top left of the website page. The cost of the shipments outside Belgium are at the customers expense and will be indicated during the shopping process

DELIVERY VIA UPS

LINEA RAFFAELLI has partnered with UPS to offer you the best possible shipping service.

UPS will inform you in advance by e-mail of the expected delivery date, you can follow your shipment with your tracking number. ย You can also choose to have the parcel delivered to a UPS Parcelshop in your neighbourhood, or to another address. You will receive an e-mail as soon as the parcel has been delivered.

Was your parcel delivered to a UPS Parcelshop? Do not forget to bring your proof of identity when picking up the parcel. You have 14 days to return it to LINEA RAFFAELLI.ย 

– We aim to dispatch orders placed on weekdays before 3 pm (CET) on the same day.

– UPS does not deliver on Sundays and public holidays.

– It is not possible to have an online order delivered to a LINEA RAFFAELLI sales point.

DELIVERY TIME

LINEA RAFFAELLI will do everything possible to deliver your order as soon as possible.

Belgium 1-2 working days *.

If you have not received your order within the expected timeframe, please follow the shipment with Track & Trace or contact our Customer Service Department atย service@linearaffaelli.be

* These delivery times start on the working day after placing your order and are merely an indication. During busier periods, such as the end of year or sales, it may take a little longer for your order to be prepared and shipped.

TARIFFS

In Belgium, we offer free shipping.

The cost of the shipments outside Belgium are at the customers expense and will be indicated during the check-out process.

RETURNS

Returns are at the expense of the customer, the customer can choose the transport company.ย 
The customer receives a return form & sticker included in the box with theย  delivered items.

For customers outside the EU extra costs may apply (custom and/or import costs). These will be deducted from the refunded amount

GIFT CARDS

Gift vouchers are available at our Linea Raffaelli Conceptstores in Bruges, Hasselt & Leuven or can be requested by email.

Do you have a question? Do not hesitate to contact our customer service department atย service@linearaffaelli.be.

PRIVACY POLICY

At Linea Raffaelli, we are committed to protecting and respecting your privacy.

This privacy policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it safe.

We may change this policy from time to time so please check this page from time to time to ensure you are happy with any changes. Questions regarding this Policy and our privacy practices may be directed by e-mail toย info@linearaffaelli.beย or in writing to

Frans Smeyersstraat 28

3270 Scherpenheuvel-Zichem – Belgium.

Alternatively, you may call +32 13 77 14 76.