Contact & support / Terms & conditions
Terms & Conditions
1. SHIPPING INFORMATION
You are currently on the LR website for Belgium. All the information below is pertaining to shipping information within this region. If you wish your order to be delivered to an address outside of Belgium, please select a different location in the top left corner of our website.
The cost of the shipments outside Belgium are at the customers expense and will be indicated during the shopping process.
When you make a purchase on www.linearaffaelli.com, you have the right to return your purchase during 14 calendar days (counting from the day following the day on which you received the product).
Return shipments are at the expense of the customer. For customers outside the EU extra costs may apply (custom and/or import costs). These will be deducted from the refunded amount
3. RETURN CONDITIONS
A product that you wish to return must meet the following conditions:
- – In new condition.
- – In its original packaging, including the original attached LINEA RAFFAELLI label.
- – Not worn or washed.
- – Complete (together with all related items such as a belt, shoe box, etc.; that belong to the original product).
- – Packaged in a sufficiently sturdy and neutral (no logo) box, so that the product arrives undamaged.
Did you receive a damaged product? Please contact us immediately via: firstname.lastname@example.org
3.1 HOW DOES THIS WORK IN PRACTICE?
A return is simple:
- – Apply for your return online under ‘My account’ or Contact email@example.com to get your return label for the return shipment.
- – Hand over the parcel to the carrier of your choice.
- – We recommend noting the tracking number on the label so you can follow the shipment as you are responsible for the package until it reaches our warehouse.
Once the return reaches us, and satisfies the conditions previously stated, we will arrange for the refund of the purchase within 14 calendar days. We reserve the right to delay payment until we have received the goods.
- – The refund will be made via the same payment method with which the order was placed.
- – If the order was (partly) paid with a gift voucher, the customer will receive a new gift voucher by e-mail.
- – If a discount was applicable, the refund will be recalculated if necessary.
- – For customers outside the EU extra costs may apply (custom and/or import costs). These will be deducted from the refunded amount
You can pay easily, quickly and safely via:
- – With credit card (VISA, Mastercard) or via Paypal
- – Bancontact
- – iDEAL (only for the Netherlands)
If you have problems paying, please contact us at firstname.lastname@example.org and we will help you.