Contact & support / Privacy Policy

Privacy Policy

Who are we?

Linea Raffaelli is a fashion brand and a family business founded in 1952 in Belgium. We bring 5 different lines who are sold in over 20 countries, in more than 300 carefully selected shops. We strive to make each design unique comfortable.

How do we collect information from you?

We obtain information about you when you use our website, for example when: You visit our homepage, You contact us about products and services, You subscribe to our newsletter or, occasionally, from third parties you have separately authorised to provide such information.

16 or younger?

We are committed to protecting the privacy of children 16 years of age and younger. If you are 16 years old or younger, please ask your parent/guardian for permission beforehand and ask them to help you when you provide us with personal information.

What information is collected about you?

The personal information we collect may include your name, address, e-mail address, IP address and information about which web pages are visited when.

How is your information used?

We may use your information: to process orders submitted by you; to carry out our obligations under contracts entered into between you and us; to handle competition entries; to ask for your opinion or comments on the services we offer; to notify you about changes to our services; to send you communications that you have requested and which may be of interest to you.

These may include information about campaigns, appeals, promotions of our affiliated companies’ goods and services; to process a grant or application; for administrative and business purposes; to improve our company and our website; for advertising and analysis purposes; in connection with our legal rights and obligations; for certain additional purposes only with your express consent.

We regularly review our retention periods for personal information. We are required by law to retain certain types of information to comply with our legal obligations. We will retain your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you have with us.

Who has access to your information?

We will not sell or rent your information to third parties. Third parties working for us: We may disclose your information to our external service providers, agents, subcontractors and other associated organisations for the purpose of performing tasks and providing services to you on our behalf (for example, to send you mailings). However, when we use external service providers, we disclose only the personal information necessary to provide the service and we have a contract that requires them to keep your information secure, not to use it for their own direct marketing purposes, and not to keep it for longer than is necessary to perform the tasks and provide the services to you on our behalf. You can be assured that we will not disclose your information to third parties for their use for their own direct marketing purposes unless you have requested us to do so, or where we are required to do so by law, for example, in response to a court order or for the purposes of preventing fraud or other crimes.

Third party product providers we work with: We work closely with several third party product providers to offer you a range of quality and reliable products and services designed to meet your needs. When you request or purchase one or more of these products, the relevant third party product provider will use your data to provide you with information and to carry out their obligations under the contracts you have entered into with them. In some cases, they will act as a data controller and we therefore recommend that you read their Privacy Policy. These third party product providers will share your information with us and we will use it in accordance with this Privacy Policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to a third party or as part of a corporate restructuring or reorganisation, or if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use or protect our customers’ rights, property, or safety. However, we will take steps to ensure that your privacy rights continue to be protected.

Your choices

You have the choice whether or not to receive information from us. If you want to receive information from us about interesting offers, you can select your choice by ticking the relevant boxes on the form where we collect your information. We will not contact you about our offers of interest by email, post, telephone or SMS unless you have given your express prior consent. You can change your marketing preferences at any time by contacting us by e-mail: info@linearaffaelli.be or by phone: +32 13 77 14 76.

Your rights in relation to your personal data.

You have the right: to access your personal data and be informed of its use. to correct your personal data. to have your personal data deleted. to limit the use of your personal data. to object to the use of your personal data. to lodge a complaint with a supervisory authority. to withdraw your consent to the use of your personal data. to ask about the portability of the personal data you have shared with us.

How to access and update your information.

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information we hold about you. In the meantime, if you change your e-mail address, or if any other information we hold is incorrect or out of date, please e-mail us at: info@linearaffaelli.be or write to Linea Raffaelli – Frans Smeyersstraat(Kag) 28 3270 Scherpenheuvel-Zichem, Belgium. You can also call +32 13 77 14 76.
3270 Scherpenheuvel-Zichem, België. U kunt ook bellen naar +32 13 77 14 76.

Security measures to protect the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it is treated securely. When you are on a secure page, a padlock icon will appear at the bottom of web browsers such as Microsoft Internet Explorer, Safari, Google Chrome, ….. Non-sensitive data (your e-mail address, etc.) is normally transmitted over the Internet, and this can never be guaranteed to be 100% secure. As a result, although we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk. Once we have received your information, we make our best effort to ensure its security on our systems. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal data to create a profile of your interests and preferences so
that we can contact you with information which is relevant to you. We may use additional information about you where it is legitimately available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of cookies

Like many other websites, our website uses cookies. Cookies” are small pieces of information sent to your computer by an organisation and stored on your hard drive to enable that website to recognise you when you visit. They collect statistical data about your browsing habits and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better, more personalised service. It is possible to disable cookies by setting your browser preferences. For more information on how to disable cookies on your computer, please see our full cookie policy. Disabling cookies may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites operated by other organisations. This privacy policy applies only to our website’, so we encourage you to read the privacy statements of the other websites you visit. We are not responsible for the privacy policies and practices of other sites, even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of other sites, even if you access them using links from our website. (Where applicable – for example, do you use cloud-based services? If so, do you know where the servers are located?)

Transferring your information outside the EU As part of the services offered to you through this website, the information you provide to us may be transferred to countries outside the European Union (“EU”). This may happen for example if any of our servers are from time to time located in a country outside the EU. These countries may not have the same data protection laws as the EU. By submitting your personal data, you agree to this transfer, storing or processing. If we transfer your data outside the EU in this way, we will take steps to ensure that appropriate security measures are in place to protect your privacy rights as described in this policy. If you use our services while you are outside the EU, your data may be transferred outside the EU in order to provide you with those services.

Website inclusion

Our website may also use website recording services, such as recording mouse clicks, mouse movements, page scrolling and any text entered into website forms. The information collected does not contain any bank details or sensitive personal data. The data collected in this way is for internal use only. The information collected is used to improve the usability of our website and is stored and used for aggregation and statistical reporting. Review of this policy. We keep this policy under regular review.

This Policy was last updated in April 2021.