Contact & support / Shipping
You are currently on the Belgian LINEA RAFFAELLI website. If you wish a delivery outside Belgium, please select another location on the top left of the website page. The cost of the shipments outside Belgium are at the customers expense and will be indicated during the shopping process
DELIVERY VIA UPS
LINEA RAFFAELLI has partnered with UPS to offer you the best possible shipping service.
UPS will inform you in advance by e-mail of the expected delivery date, you can follow your shipment with your tracking number. You can also choose to have the parcel delivered to a UPS Parcelshop in your neighbourhood, or to another address. You will receive an e-mail as soon as the parcel has been delivered.
Was your parcel delivered to a UPS Parcelshop? Do not forget to bring your proof of identity when picking up the parcel. You have 14 days to return it to LINEA RAFFAELLI.
– We aim to dispatch orders placed on weekdays before 3 pm (CET) on the same day.
– UPS does not deliver on Sundays and public holidays.
– It is not possible to have an online order delivered to a LINEA RAFFAELLI sales point.
LINEA RAFFAELLI will do everything possible to deliver your order as soon as possible.
Belgium 1-2 working days *.
If you have not received your order within the expected timeframe, please follow the shipment with Track & Trace or contact our Customer Service Department at firstname.lastname@example.org
* These delivery times start on the working day after placing your order and are merely an indication. During busier periods, such as the end of year or sales, it may take a little longer for your order to be prepared and shipped.
In Belgium, we offer free shipping.
The cost of the shipments outside Belgium are at the customers expense and will be indicated during the check-out process.
Returns are at the expense of the customer, the customer can choose the transport company.
The customer receives a return form & sticker included in the box with the delivered items.
For customers outside the EU extra costs may apply (custom and/or import costs). These will be deducted from the refunded amount
Gift vouchers are available at our Linea Raffaelli Conceptstores in Bruges, Hasselt & Leuven or can be requested by email.
Do you have a question? Do not hesitate to contact our customer service department at email@example.com.
At Linea Raffaelli, we are committed to protecting and respecting your privacy.
We may change this policy from time to time so please check this page from time to time to ensure you are happy with any changes. Questions regarding this Policy and our privacy practices may be directed by e-mail to firstname.lastname@example.org or in writing to
Frans Smeyersstraat 28
3270 Scherpenheuvel-Zichem – Belgium.
Alternatively, you may call +32 13 77 14 76.